Is Riley a bot? Do my customers know?+
Riley is an AI trained on your menu, your drops, and your voice, with optional human approval on every single message. Who she is, is up to you: many owners run the line as themselves (the demo above is an owner's line), others use a named budtender, and some just call it the shop's phone. Internally it works like a company-wide Slack channel for your customers: every conversation in one place, anyone on staff can pick one up, and the customer always gets one warm, consistent person who never forgets a follow-up.
What happens when a customer calls the number?+
The line lives on a real phone at your counter. A customer who calls gets your actual staff, with the entire text conversation on the screen in front of them, and the customer's full file one tap away. "Give me one sec to pull up our thread" is a perfectly human sentence.
What about compliance?+
It's the architecture, not a feature. The audience is age-gated from your own verified customer list, STOP is honored instantly and permanently, quiet hours follow your store hours, and every message is one-to-one: your store talking to its own customer, never a purchased list. We built this in the most restricted retail category in America; ask us for the full compliance walkthrough on the call.
What happens when a customer asks something Riley shouldn't answer?+
She stops. Product recommendations, medical-sounding questions, complaints: anything that needs judgment gets flagged to your team instantly with the full history on one card. Riley opens doors and keeps time; humans close. That handoff is hard-coded, not a setting.
Does this replace my budtenders?+
The opposite: it hands them warm conversations instead of cold walk-ins. Your team keeps the relationships and the judgment calls; Riley takes the part that was never getting done anyway: the welcome texts, the day-14 nudges, the "been a minute" messages nobody has time to send. When a regular walks in, your staff already knows what they came for.
We already use a blast platform. What's different?+
Blasts send one message to everyone on the same day and hope. StickySignal sends one message to one person on their day, matched to what they buy, what they asked about, and what's on your shelf, and holds a real two-way conversation when they reply. That's the difference between 2–5% response and the numbers on this page.
How fast can we launch?+
About two weeks. We ingest your POS history, learn your menu and your voice, set up your line and cadences. Then Riley starts with your existing customers: the win-backs and day-14s hiding in your books right now. Most stores see their first attributed walk-back in the first week live.
