StickySignal runs your dispensary's entire customer follow-up from a real phone at your counter — day-14 restock nudges, win-backs matched to what's on your shelf, a reward ladder that ends at visit 15 — in conversations so human, your regulars text back.
Think of it as a company-wide thread for your customers — like a Slack channel the whole store shares. Everybody still takes care of their own regulars; Riley just drafts like the best hire you've ever made, and never forgets whose three weeks are up.
Your store line lives on a physical phone at the register, like any shop phone. If a customer calls the number, your staff picks up — the entire text history is right there on the screen. No short code, no dead-end number, ever.
Riley is a persona you choose — the owner texting personally, a named budtender, or simply "the shop." She's trained on your menu, your drops, your tone; she knows Gelato from GMO, and answers at human pace — with typing, pauses, and warmth. One customer at a time, never a blast.
Run it fully automated, or in review mode: every drafted message waits in your queue next to the customer's file. Read it, tweak it, tap send. Your team stays the author — Riley just does the remembering.
A regular who quietly stops coming in doesn't feel like churn.Why the best dispensaries are quietly automating follow-up
It feels like nothing happened.
That's exactly the problem.
An eighth lasts about two weeks. Your revenue is on a timer, and every customer's timer is different. Riley learns each one from your POS history and runs it, personally — from the first visit to the fifteenth.
First visit becomes a relationship the same night. A real name, a direct line — not a loyalty-app download prompt.
Hey Marcus, it's Riley from Blue Harbor 🌊 Thanks for coming by today. This is my direct line — text me here anytime and I'll shoot straight on what's actually good.Riley reads each customer's own buying rhythm from your POS data. When their eighth is running out, she texts that day — not on your campaign calendar.
Right around when you usually swing by — and that Blue Dream you always grab is back on the shelf. Want me to set one aside?Every visit climbs a reward ladder that ends at visit 15 — the loyalty threshold where a customer's lifetime value takes off. Riley makes sure they always know what the next rung is.
That's 8 visits, Marcus 🏄 Two more and your next reward unlocks — and it's a good one.Fifteen visits is where a casual customer becomes a lifetime one. It gets treated like what it is: a milestone, celebrated by name.
Marcus. Visit 15, last night. That's Gold — 20% off everything, every time, forever. Thanks for being one of ours 🤙A regular who misses one cycle is halfway to the shop down the block. Riley notices the silence and reaches out like a person who actually missed them — with an offer matched to what they buy.
Hey Marcus — been a minute! We've got a deal running on those solventless carts you asked about. Want me to put one with your usual eighth?Everything Riley knows, your team sees — every buy, every visit pattern, every "likely to buy next" — on the same desk where the messages get approved. This is what your budtender clicks into from any thread.
Same system, every screen — the thread at the counter and the Profile 360 behind it. Your budtenders see who's walking in, what they love, and what's about to run out, before the customer reaches the register.
You already paid to acquire them. Riley reads every purchase, every date and every message they ever sent — then goes and gets them back, like an account manager who never forgets a name.
We ingest your POS history — products, dates, spend, and every message thread. Then we surface everyone whose own cadence says they should have been back by now.
Riley pairs the right product with the right incentive for that specific customer — based on what they actually bought, what they asked about, and what's sitting on your shelf right now.
Riley does the outreach. The second someone answers, it's yours — with the whole history on one card, so whoever picks it up sounds like they've known them for years.
This is how a private client advisor works a book — one name, one message, one reason to come back. It runs against your entire customer list on day one, then quietly forever after.
Licensed cannabis is banned from Google ads, Meta ads and mass email. Conversation isn't one channel for you — it's the only one you're allowed. So we built the entire company on that constraint. One store, one campaign, thirty days:
Real numbers from our proof-of-concept deployment in a licensed dispensary with 118,000+ customer profiles. We publish the mechanism, not mystery math — ask us on a call and we'll walk you through exactly how attribution was measured.
Anyone can send SMS blasts. Nobody replies to them. StickySignal is engineered around one obsession: the message has to feel like a person from your store — because functionally, it is one.
Messages come from your store's own line on a physical phone — one number, one continuous conversation per customer. It reads like a text from a person because it arrives exactly like one.
Riley doesn't answer in 0.4 seconds at 3am. She types, pauses, responds at the rhythm of a busy counter — inside your store hours, at the tempo your brain reads as "person."
She gives before she asks: the welcome first, the heads-up on a restock second, the offer third. By the time Riley suggests a visit, it reads as a favor — not a promotion.
Every buy, reply, preference and question lives in the file. Riley never asks twice, never mixes people up, and remembers the cart question from March.
Age-gated list, STOP honored instantly, quiet hours enforced, and every message one-to-one — your store talking to its own customer. The rules are hard-coded, not a setting.
Customers can call the line and reach your actual counter — the phone is sitting right there, conversation history on screen. Try that with a short-code blast platform.
Most vendors own the app and rent everything underneath it. We build on open source — Postgres at the core — so the thing your store runs on is a database you own outright, not a seat you lease.
Age-gated audience, STOP honored instantly, quiet hours enforced to your store hours, and one-to-one conversation instead of mass marketing. We built in the most restricted retail category in America — the guardrails are the architecture, not a checkbox.
Your customer list and every conversation live in a database you own — row-level security enforced at the database, export anytime, no hostage clauses. If we ever part ways, you keep the book. That's the point of it.
Unusual menu? A workflow your last vendor called an edge case? Because every layer is ours, "we can't do that" isn't an answer we have to give. Custom builds to your store are the normal engagement, not a professional-services upsell.
Straight answer on the black box: there isn't one. Bring whoever runs your tech to the call — we'll walk them through the full data flow, from your POS to the phone at your counter, before anything goes live.
Flat monthly, no per-message fees, no contracts that outlive your patience. Start where it hurts — the texting — and add the rest when you're ready.
The texting, handled. For stores that want the follow-up done and nothing else changed.
The Thread, plus the desk your team runs the store from.
Everything on this page, run for you — with the blue-bubble line and the database that becomes your asset.
The Flagship is all four lines, run for you, on infrastructure you end up owning — for $4,000 flat. And the blast platform still can't tell you whose day 14 is today.
The perfect fit is a store — or a small group — sitting on years of POS history and a customer list nobody is working. Founding stores get the build shaped around their shop, and a $0 proof of concept on their own customer book before committing to anything.
One line. One Riley. Every customer on their own clock, every quiet one won back, every fifteenth visit celebrated. We're accepting founding stores now.
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